Direct, quick-answer screen-sharing support is available weekdays, whether for report writing, data or business analysis, or for data cleanup using MMUpdater. Why struggle when you can get answers or have the work done for you, right away?
2. Online Report Writing or Data Cleanup
Just tell us what you're trying to do. Most work is performed "while you watch," so you learn while your work gets done via screen sharing, at your desk, at your convenience. Typically, reports that would cost you days or weeks any other way, get done in a one or a few hours. We'll give you our best estimate before starting, and always inform you before exceeding the estimate.
Leverage our experience and GoldMine know-how! Together with MasterMine's developer and owner, Rob Machalek, you get "under the hood" of your GoldMine operation. In a few hours, understand your business and it's GoldMine "nervous system" like never before. Rob explains your data and your business process issues in language you understand as a business owner and can act upon.
Cost: $800 For a half-day (approx. 4-hour) session with Rob Machalek.
Please click HERE to see how you can participate by providing or selling MasterMine support.
Free to current annual maintenance holders only, Tech support is free insofar as the issue is determined to be caused by MasterMine or its installer not performing to specifications. We can also assist your staff with installing or updating the software on a limited basis.
Call (877) 877-7212 ext 2. Issues that are environmental or GoldMine setup related may incur support charges, in which case you will be notified if possible before charges accrue.
Let our experts do the work for you!
We can save you a great deal of time and money in the long run through
online report writing, information analysis, and data cleanup
assistance.
See below for Purchase options then call toll-free at (877) 877-7212 ext 2.
FREE Resources:
User Manual
Just click "Help", "User Manual" in the "Create" dialog.
In a MasterMine report in Excel, click Info ( ) and then .
Knowledgebase
Get help 24/7 on specific issues that others have experienced. Access directly from our homepage or click Here.
Professional, Fast, and Efficient
"We had been struggling for months to get the reports we needed. Working together with MasterMine personnel online, we generated reports in the first 45 minutes that resolved 90% of our immediate sales reporting needs. This is awesome!"
- Bryan Feller, Dir of Marketing,
Afterburner Seminars, Inc.
Become a MasterMine Dealer!
Call today!
(877) 877-7212
Support by Unit (Purchase in advance)
Live, phone/online support by "contract" helps you get reports done quickly and correctly. Typical support incidents take less than 15 minutes, so buying them in advance by the "pack" saves you the cost of hourly billing, and the hassle of payments for each incident. Units may be used in any number at once. Even MasterMine masters need help sometimes!
Pack of 10 units, up to 15 minutes each: $ 450
Pack of 40 units, up to 15 minutes each: $1600
Support by the Hour (Purchase after-the-fact)
Purchase support by the hour at $180/hour. Each incident minimum 1 hour, with subsequent time rounded up to the nearest half-hour. Project estimates can be done for larger jobs.
How to Purchase MasterMine Support:
Call toll free (877) 877-7212 ext 3 to get started or discuss options.
